Hourglass legal

Privacy Policy

Last updated: May 8, 2026

Information We Collect

We collect account information, organization information, billing details, support communications, and service usage data needed to provide and secure Hourglass.

How We Use Information

We use information to operate the service, authenticate users, process payments, provide support, monitor security, improve product reliability, and comply with legal obligations.

Sharing and Disclosure

We share information with service providers that help us operate Hourglass, such as hosting, payments, analytics, email, and customer support vendors. We do not sell your personal information.

Data Retention

We retain personal information for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements.

Your Choices

You may request access, correction, deletion, or export of personal information by contacting us. Some requests may be limited by legal, security, or operational requirements.